Need a Nerd Wellington usually helps by visiting you at your home or place of work Alternatively though, we can access your computer remotely using a connection on this website.

Remote support is a cost effective and secure means of trouble-shooting a computer or laptop problem. We use a secure connection that can’t be opened without your permission and closes when we’re done. Once a remote session is completed, it can’t be re-opened. Everything is done with your permission.

It’s important to note that while remote service can work really well for a computer problem, it does require these things:

• That you have a good internet connection for us to connect with

• that your computer can be turned on. If your computer won’t turn on then we can’t access it.

• that the problem is with your computer and not some other problem, like your wifi, router